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SAP Customer Engagement and Commerce
Introduction: SAP customer engagement and commerce is one of the sap modules. Which is meant for collection of cloud base technology which provides tools for customer relationship management, marketing, sales, and e-commerce.this is mostly used in the larger organization which need automation huge sales and multi-channeled customer care. This application is used to centralize information and make workflow and tasks automatic and enables the 360-degree view of a customer. SAP customer engagement and commerce applications: SAP cloud for sales: this provides tools to know sales rate for sales representative including and managers with reports in sales performance management and mobile sales. SAP cloud for service: this tool helps in making contact with service agents, managers and provides with the tool for multi-channel interaction to handle issues with customers and maintain task management, workflows to prompt agents on tasks for more efficient customer service. Agents can contact with company exchange information. SAP Hybris commerce and marketing: it provides tools for customer experience management, product information management and order management. In this hybrid commerce, agencies need to gather information from multiple channels like phone, social media, e-mail.it enables agent get complete information about a single customer account in a location and 360-degree […]
Price Optimization with SAP Predictive Analytics
Organizations do make use of the accessibility of a powerful optimization algorithm rather quickly as well as easily. SAP analytics have an important role to play in business operations and price optimization is indeed a major aspect of business growth and development. Input Data The focus is on the best price each of the respective products.The aspects taken into consideration are the product name (or SKU identifier), the current annual volume that has been sold and current existing price of the product as well as the current profit margin. Some of the products are indeed presently unprofitable (as per evidence by the negative profit margin), so management would like to re-set prices for next year to ensure that: 1.) No product has, in fact, a price increase or decrease of over 10% 2.) Any product that is rather currently unprofitable has a minimum price that would break-even for profit 3.) Overall, given the same volumes as this year, total revenue will increase by 2-4% Visualizations After importing the dataset one can build some of the basic visualizations in order to help understand the current product mix. The stacked bar charts to show how much revenue as well as profit each […]
SAP bullish on outlook as it beats the path from back to the front office
SAP indeed made remarkable progress over the period and will continue to do so. SAP applications have proved to be very valuable and users have utilized them for the maximum benefit for increasing business and profits. SAP professionals have over a period of time contributed well and are much in demand on account of this. We live in a competitive world today and business involves cut-throat-competition. It is but natural for a business player to look into profitable technological applications and they have found SAP of utmost importance in their business operations. SAP (SAPG.DE) has indeed announced rather upbeat results in the seasonally based tough first quarter, thus gaining ground on the competitors Salesforce (CRM.N) swell as Oracle (ORCL.N) in the cloud and this has indeed been its marginal recovery that has been firmly on track. The SAP which happens to be Europe’s largest tech company in terms of stock market valuation has also indeed raised its sales well as profits guidance for 2018 in order to take into account the respective $2.4 billion acquisition of U.S. sales software firm Callidus. Investors do welcome the results, with SAP shares gaining much ground by about 2.7 percent in early trading – […]
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